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From Customer Satisfaction to Citizen Satisfaction: Rethinking Local Government Service Delivery in Malaysia

机译：从客户满意度到公民满意度：对马来西亚当地政府服务的重新思考

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Maniam Kalianan; Hazman Shah Abdullah;
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年度 2009
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3. THE AMERICAN CUSTOMER SATISFACTION INDEX RELEASES ANNUAL REPORT ON FEDERAL SERVICES: Satisfaction With The IRS And Other Government Agencies Is On The Rise [J] . National Engineer . 2002,第2期

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4. Citizen Relationship Management: The Influence of Justice Perceptions and Service Recovery Satisfaction on Trust in Government: An Empirical Investigation of Malaysian Local Authorities. [C] . Hazman Shah Abdullah, Norizan Sharif, Yap Bee Wah IEEE international conference on service operations and logistics, and informatics . 2010

机译：公民关系管理：司法认知和服务恢复满意度对政府信任的影响：对马来西亚地方政府的实证研究。
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6. Maternal Satisfaction with Delivery Services of Government Hospitals in Ambo Town West Shoa Zone Oromia Region Ethiopia 2020 [O] . Teshome Gejea, Muktar Abadiga, Tahir Hasen 2020

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From Customer Satisfaction to Citizen Satisfaction: Rethinking Local Government Service Delivery in Malaysia

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